Refund Policy

1. One-time project credits

You may request a refund for an unused one-time project credit within 14 days of purchase. A credit is used when it is applied to a project to unlock paid export formats. After a credit is applied or a paid export is generated, the digital service is considered delivered and the purchase is generally not refundable, except where required by law or covered below.

2. Technical failures and duplicate charges

• Duplicate or clearly incorrect charges will be refunded after verification.
• If a SitePlanMaker technical defect prevents every paid export for an otherwise supported project, contact us so we can correct the issue. If we cannot provide a working export within a reasonable time, we will restore the credit or refund the affected purchase.
• A corrected file, restored credit, or refund is the remedy for a confirmed export defect.

3. Permit decisions and user-provided information

A permit rejection does not automatically qualify for a refund because SitePlanMaker is self-service software and acceptance depends on user inputs, property conditions, current local rules, and the authority’s discretion. We will investigate reproducible software defects. Refunds do not apply when an authority requires a certified survey, professional seal, site visit, structural sheet, or other service that SitePlanMaker does not provide.

4. Subscriptions

You may cancel a subscription at any time to stop future renewals. Access continues through the paid billing period unless checkout says otherwise. Partial-month and unused-credit refunds are not normally provided.

If you did not intend a renewal, contact us within three days of the charge. If no new project credit or paid feature has been used after renewal, we may provide a refund as a one-time courtesy. Mandatory cancellation and refund rights under applicable law remain available.

5. How to request a refund

Email [email protected] from the account email and include the charge date, amount, Stripe receipt or transaction reference, and a short explanation. Do not send full payment-card details. Approved refunds are returned to the original payment method. Bank processing time is normally 5 to 10 business days after issuance.